Systems Management


A management system (SG) is a set of rules and procedures, defined in an internationally recognised standard, that an organisation or company may apply in order to reach defined objectives, such as, for example:

  • customer satisfaction
  • continual improvement of company performance
  • the capacity to demonstrate to third parties (that is customers or potential customers, control bodies, suppliers or other subjects outside of the company) the ability to continuously maintain commitments taken and always satisfy customer requirements

The objective is to generally have instruments that allow the company to keep its processes and activities under control.

The adoption of a management system is voluntary and a Third Party Body must certify to its effectiveness.